Hex

Diagnostics

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut posuere lorem et libero congue, ac malesuada libero porta. Fusce porttitor urna eu leo ornare, vitae luctus massa malesuada. Ut nisi enim, sollicitudin eu pulvinar vitae, auctor at sapien. Morbi lacinia malesuada sodales. Aliquam non arcu nulla. Proin non consequat augue. Vivamus euismod blandit est id elementum. Duis tempus ut lectus id vestibulum. Nunc a justo lacinia, molestie dolor a, elementum dui. Duis nunc velit, faucibus eget volutpat et, maximus bibendum libero. Cras arcu sapien, ullamcorper ac felis non, commodo congue augue. Integer ut ex luctus, vulputate nisl at, blandit justo. Duis mattis sem vitae dolor vulputate, in lobortis arcu laoreet. Donec tempor turpis et nibh malesuada, in ultricies urna blandit. Aliquam ut placerat lacus.

HEX Group

Shipping & Return Policies

Stock Availability

Stocks of all goods are limited, but we will notify you if an item or items are sold out and we are no longer able to complete your order. You will be entitled to a complete refund in such a case once we received your payment into our bank account.

Delivery Exceptions

Some products may not be delivered to foreign countries according to our distribution licensing agreements or due to export regulations.

Expected Delivery Periods

We ship products Monday through Friday. We aim to have your product shipped within 24 hours (2 business days) of receiving payment confirmation. These delivery times are calculated from the time we receive confirmation of payment on the order in question.

Local Shipping

Major centers, such as Pretoria, JHB, Bloemfontein, Cape Town, George, PE, East London, Durban, Pietermaritzburg and Nelspruit should have a 1 to 2 day delivery period. Delivery outside these city centers is usually within 3 working days.

Shipping Outside South Africa (to Sub-Saharan countries only)

Deliveries to Sub-Saharan countries are only “To Door” using a competent courier service like FedEx. Delivery usually takes place within 2-4 weeks but is dependent on delays that may arise, but not exclusive too customs & seasonal peaks in postal volumes. In the latter cases delivery may take up to 12 weeks. Where delays and stock shortages occur, every reasonable effort will be made to inform the buyer.

Guarantee and 30 day return policy

Hardware purchased from us is warranted against defects in materials and workmanship for a period of one year from placing the order. This is a “Return to Factory” warranty, meaning defective hardware must be returned to us at the customer’s expense. We will ship repaired or replacement goods to the customer at our expense using a comparable method of shipment. You must contact us via e-mail and receive a Return Authorization prior to returning any merchandise. If you are not satisfied with our product for any reason within 30 days from date of purchase, you must contact us via email and receive a Return Authorization prior to returning your merchandise to us for a full refund, less any shipping, taxes and duties. Software that has been purchased and downloaded is NOT covered by the 30-day return policy! NO refunds will be issued on Software that has been downloaded.

The refund is subject to the following conditions:

  1. You must contact us via email and receive a Return Authorization prior to returning any merchandise.
  2. The complete product must be returned to us at the customer’s expense, using an online trackable shipping method (trackable door-to-door, e.g. FedEx, UPS etc.) that also requires a signature at delivery. AIRMAIL is NOT fully trackable and is NOT an acceptable shipping method. If you are unsure, ask.
  3. You must notify us once you have shipped it, and you must provide the tracking number.
  4. The product must be in good resalable condition. Any damaged or tampered devices will NOT be refunded.
  5. The refund will only be issued once the device has been received and inspected.
  6. This return policy only applies to customers who purchased directly from our online shop.
  7. Software or upgrades that are sold as an online service or download, are NOT covered by the 30-day return policy!

Stock Availability

Stocks of all goods are limited, but we will notify you if an item or items are sold out and we are no longer able to complete your order. You will be entitled to a complete refund in such a case once we received your payment into our bank account.

Delivery Exceptions

Some products may not be delivered to foreign countries according to our distribution licensing agreements or due to export regulations.

Expected Delivery Periods

We ship products Monday through Friday. We aim to have your product shipped within 24 hours (2 business days) of receiving payment confirmation. These delivery times are calculated from the time we receive confirmation of payment on the order in question.

Local Shipping

Major centers, such as Pretoria, JHB, Bloemfontein, Cape Town, George, PE, East London, Durban, Pietermaritzburg and Nelspruit should have a 1 to 2 day delivery period. Delivery outside these city centers is usually within 3 working days.

Shipping Outside South Africa (to Sub-Saharan countries only)

Deliveries to Sub-Saharan countries are only “To Door” using a competent courier service like FedEx. Delivery usually takes place within 2-4 weeks but is dependent on delays that may arise, but not exclusive too customs & seasonal peaks in postal volumes. In the latter cases delivery may take up to 12 weeks. Where delays and stock shortages occur, every reasonable effort will be made to inform the buyer.

Guarantee and 30 day return policy

Hardware purchased from us is warranted against defects in materials and workmanship for a period of one year from placing the order. This is a “Return to Factory” warranty, meaning defective hardware must be returned to us at the customer’s expense. We will ship repaired or replacement goods to the customer at our expense using a comparable method of shipment. You must contact us via e-mail and receive a Return Authorization prior to returning any merchandise. If you are not satisfied with our product for any reason within 30 days from date of purchase, you must contact us via email and receive a Return Authorization prior to returning your merchandise to us for a full refund, less any shipping, taxes and duties. Software that has been purchased and downloaded is NOT covered by the 30-day return policy! NO refunds will be issued on Software that has been downloaded.

The refund is subject to the following conditions:

  1. You must contact us via email and receive a Return Authorization prior to returning any merchandise.
  2. The complete product must be returned to us at the customer’s expense, using an online trackable shipping method (trackable door-to-door, e.g. FedEx, UPS etc.) that also requires a signature at delivery. AIRMAIL is NOT fully trackable and is NOT an acceptable shipping method. If you are unsure, ask.
  3. You must notify us once you have shipped it, and you must provide the tracking number.
  4. The product must be in good resalable condition. Any damaged or tampered devices will NOT be refunded.
  5. The refund will only be issued once the device has been received and inspected.
  6. This return policy only applies to customers who purchased directly from our online shop.
  7. Software or upgrades that are sold as an online service or download, are NOT covered by the 30-day return policy!

GS-911wifi

EC Declaration of Conformity

GS-911usb

EC Declaration of Conformity

HEX ezCAN

EC Declaration of Conformity

VCDS HEX-NET

EC Declaration of Conformity

1. Website Terms of Use

By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trade mark law.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Hex Innovate’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on Hex Innovate’s website;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Hex Innovate at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on Hex Innovate’s website are provided “as is”. Hex Innovate makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Hex Innovate does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Hex Innovate or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Hex Innovate’s Internet site, even if Hex Innovate or a Hex Innovate authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Hex Innovate’s website could include technical, typographical, or photographic errors. Hex Innovate does not warrant that any of the materials on its web site are accurate, complete, or current. Hex Innovate may make changes to the materials contained on its web site at any time without notice. Hex Innovate does not, however, make any commitment to update the materials.

6. Links

Hex Innovate has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Hex Innovate of the site. Use of any such linked website is at the user’s own risk.

7. Site Terms of Use Modifications

Hex Innovate may revise these terms of use for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

Close Menu
×

Cart

Signup for our Newsletter